Security Information

TCU has enlisted the assistance of our Debit/ATM Card process, Star Systems, to identify potentially fraudulent transactions and then contact you to verify whether they were authorized or not. Calls will originate from (800) 327-8622 and you will be asked your name, the phone number the message was left on if applicable, along with information about the transaction(s) in question.

Remember: TCU will NEVER call, email, or text you to ask for your account information, secure access code, card information, or online banking username/password. If anyone asks you for this information, please contact your local branch or member services at (800) 552-4745.

Secure data starts with a secure password. That's why you cannot use any part of your member number or Social Security Number as your password in our online banking system. We strongly encourage you to create a unique password that only you can provide and is not tied to any personally identifiable information that a hacker could obtain from a publicly available source.

TCU provides Enhanced Login Security, which significantly increases your level of protection online. Not only will your password and user ID be recognized, but your device will be recognized as well. If we don't recognize your device (maybe you've logged in from a public computer or one you haven't used before) you will be prompted to provide a secure access code, which will be sent to you. This step acts as an additional line of defense against unauthorized access to your accounts.

Note: It is important that you DO NOT share this secure access code. TCU will NEVER call, email, or text you to ask for your account information, secure access code, card information, or online banking username/password. If anyone asks you for this information, please contact your local branch or member services at (800) 552-4745.

The TCU Mobile & Online Banking platform will log you off after 10 minutes of inactivity. This will reduce the risk of someone else accessing your financial information if you leave your computer or mobile device unattended.

Online banking systems are protected 24 hours a day by a variety of security measures, including firewalls that block unauthorized entry.

Throughout your Mobile or Online Banking session, all interactions are encrypted between your browser and the online banking platform. TCU employs some of the strongest levels of encryption available today.

You can identify a secure (encrypted session) by looking for the "closed lock" icon that typically appears in the upper-right corner of the address bar of your browser (location varies depeding ont he browser you use). Additionally, the web address, also called the URL will begin with https://.... This indicates the page you are viewing uses encryption. The "s" stands for "secured."