If you’re enrolled and using the new personal mobile and online banking platform, you either love it, or…you may need a little extra help figuring it out. While the mobile-first design is quite different, we’re confident that once you get to know the new features and functionality, you’ll see that this truly is a better banking experience!
Remember, we have lots of resources available to help you along the way. If you haven’t already, visit our Help & FAQs page.
Help & FAQs
You’ll find helpful guides, videos, answers to our most frequently asked questions and more, including:
Ready to make a member to member or external transfer? The Transfers Guide provides step-by-step instructions to easily access everything inside the Transfers tile.
Want to sign up for eStatements? Just visit the “My Documents” tile to opt in. You’ll be automatically prompted to enroll when you first access the tile.
Looking to download your account transactions? Learn how inside your Guided Tour tile (it’s the purple one!).
Trying to set a low balance alert on your account? Our Alerts Guide shows how to enable and configure all kinds of alerts.
Need to see all of your accounts at once from the Home Screen? Just tap below the first account tile and swipe down (or click “View All Accounts” on desktop). If you want to reorganize your accounts or banking services on your dashboard, you can do that too! Here’s how.
Still can’t find what you’re looking for? Find options to connect with us in the Contact & Help tile.
We’re committed to answering all your questions and providing the information you need. If you still need to enroll, please visit tcunet.com/enroll for details on how to get started, and be sure to download the new TCU Mobile Banking app (with the blue background)!
Thank you for being a valued member of TCU, and know that we are here to help whenever you need us.
Contact Us
Make an Appointment